We want you to be completely satisfied with your purchase from fitstacked.com. If for any reason you’re not, we offer returns in accordance with the UK Consumer Contracts Regulations, with additional conditions in place due to the edible nature of our products.

1. Your Right to Cancel / 60-Day Money-Back

You have a statutory right to cancel your order within 14 days of receiving your items (the cooling-off period). On top of this, we offer a 60-day money-back guarantee — you can return your order within 60 days of delivery for a refund.

However, due to the consumable and hygienic nature of our products, we can only accept returns if:

  • The product is unopened,
  • The seal is intact,
  • The packaging is in its original, undamaged condition.

For unopened items (seal intact, original packaging) we offer a full refund within the 60-day window. If you’ve opened a product and simply didn’t get on with it, contact us within 60 days and we’ll make it right with a refund or replacement on your first order.

2. How to Request a Return

To initiate a return, please contact us within 60 days of receiving your order at:
📧 [email protected]

Please include:

  • Your full name
  • Order number
  • Reason for return

We will respond with return instructions. Items must be returned within 14 days of notifying us.

3. Return Shipping

  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
  • We recommend using a tracked service to ensure the product reaches us safely.
  • We are not responsible for items lost or damaged in transit.

Returns should be sent to the address provided in our return confirmation email.

4. Refunds

Once we receive and inspect your returned item:

  • If eligible, your refund will be processed to the original payment method within 5–10 working days.
  • You’ll receive an email confirmation once the refund is issued.
  • Original delivery charges are non-refundable unless the return is due to our error or a faulty item.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at [email protected], including:

  • Photos of the product
  • Order number
  • Description of the issue

We will arrange a replacement or full refund as appropriate.

6. Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Opened or unsealed items, except under our 60-day money-back guarantee on a first order (see section 1)
  • Products with tampered or damaged packaging
  • Products returned outside the 60-day window without prior notice

7. Contact Us

If you have any questions about our Returns & Refunds Policy, feel free to reach out to:
📧 [email protected]